your spa experience

Our goal is to design treatments to bring you back into balance; results-oriented therapies using nurturing, high-touch approaches and unique sensory experiences. Our therapists are caring and attentive professionals committed to fulfilling your every need. Here is some information to help you make the most of your time with us.

Appointment policy
We recommend you book appointments in advance to secure your preferred date, time and therapist for your spa experience. Credit card details are required at time of booking. We may also contact you prior to your treatment to confirm your appointment time.

Cancellation policy
We understand that sometimes you need to change your schedule. Clients who wish to change or cancel an appointment are kindly requested to provide 24 hours notice or a 50% cancellation fee will be charged to your credit card.

Spa etiquette
We ask you to arrive 15 minutes prior to your treatment. This allows you time to check in, enjoy a cup of Comforting Tea or water, and complete your personal profile and relax. Your treatment time is approximate and will include a consultation with your therapist, as well as homecare recommendations and self-care rituals to continue your experience and results at home.

Your comfort
Your therapist will advise which clothes to leave on and will maintain your privacy at all times – we will provide you with a robe, slippers and disposable underwear wherever required. Please advise your therapist if you are uncomfortable for any reason. Please respect the quiet and privacy needs of other clients, by turning off your mobile phone and by making child care arrangements for any appointments.

Your treatment needs
For your maximum safety and comfort, please let us know if you are under the care of a doctor or other alternative practitioner. In particular, please inform us if you are pregnant or have any allergies or health conditions so we can adapt the treatments to your needs. All treatments are suitable for men and women and are customised. As your needs may vary from visit to visit, be aware that your treatments may differ also.

Rebooking
We recommend you schedule your next appointment prior to leaving, in order to guarantee your next spa experience. Ask one of our dedicated Aveda team members about the best treatments and enhancement options to suit you.